{"id":3478,"date":"2022-01-13T16:02:09","date_gmt":"2022-01-13T15:02:09","guid":{"rendered":"https:\/\/cpasixelles.brussels\/reclamations\/"},"modified":"2022-05-31T16:10:39","modified_gmt":"2022-05-31T14:10:39","slug":"klachten","status":"publish","type":"page","link":"https:\/\/cpasixelles.brussels\/nl\/klachten\/","title":{"rendered":"Klachten"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;header-intern seniors&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;50px||50px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_4,3_4&#8243; module_class=&#8221;flex-zone&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/cpasixelles.brussels\/wp-content\/uploads\/2022\/02\/priscilla-du-preez-K8XYGbw4Ahg-unsplash_ccexpress.jpeg&#8221; alt=&#8221;reclamations&#8221; title_text=&#8221;m\u00e9diatrice&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_intensity_slide=&#8221;5%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||1px|||&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;right&#8221; animation_intensity_slide=&#8221;5%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Klachten<\/h1>\n<p>Bent u niet tevreden over een dienst? Dan kunt u een beroep doen op de bemiddelaar van het OCMW van Elsene.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;|700|||||||&#8221; header_2_text_color=&#8221;gcid-7d3e670f-2994-4496-b95f-1f022124e031&#8243; global_colors_info=&#8221;{%22gcid-7d3e670f-2994-4496-b95f-1f022124e031%22:%91%22header_2_text_color%22%93}&#8221;]<\/p>\n<p><strong>Vindt u dat uw dossier niet correct werd behandeld, was er een misverstand, een vergetelheid of een fout? Hebt u geen antwoord gekregen op uw vragen en wilt u meer uitleg? Vindt u dat een medewerker u ongepast behandeld heeft?<\/strong><\/p>\n<p>De bemiddelaar kan u helpen. Deze dienst is onafhankelijk, neutraal en gratis en probeert de dialoog tussen u en het OCMW te herstellen en een oplossing te vinden voor uw probleem. Op basis van de klachten, kan de bemiddelaar voorstellen doen om de werking van het OCMW te verbeteren.<\/p>\n<h2>Hoe klacht indienen?<\/h2>\n<p>Vermeld in uw klacht uw contactgegevens (voornaam, naam, adres, telefoonnummer, e-mailadres), het onderwerp van uw klacht en de feiten.<\/p>\n<ul>\n<li>Per mail: reclamation@cpasixelles.brussels<\/li>\n<li>Per brief: CPAS d\u2019Ixelles, le M\u00e9diateur, 92 Chauss\u00e9e de Boondael, 1050 Ixelles<\/li>\n<li>Per fax: 02 641 55 55<\/li>\n<li>Enkel op afspraak: 02 641 54 59 (druk op 4) van maandag tot vrijdag, van 8.00u tot 11.45u en van 13.15u tot 15.45u.<\/li>\n<li>Via onderstaand formulier:<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_contact_form use_spam_service=&#8221;on&#8221; module_class=&#8221;form-com&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; _unique_id=&#8221;4fb3f57e-2059-4411-b99f-6078400d8881&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; recaptcha_list=&#8221;CPAS Ixelles|CPAS Ixelles-0&#8243; 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Dan kunt u een beroep doen op de bemiddelaar van het OCMW van Elsene.Vindt u dat uw dossier niet correct werd behandeld, was er een misverstand, een vergetelheid of een fout? Hebt u geen antwoord gekregen op uw vragen en wilt u meer uitleg? Vindt u dat [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3478","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klachten - CPAS d&#039;Ixelles<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cpasixelles.brussels\/nl\/klachten\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klachten - CPAS d&#039;Ixelles\" \/>\n<meta property=\"og:description\" content=\"Klachten Bent u niet tevreden over een dienst? 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